Effective Date: August 1, 2024
Welcome to Seconds Colombo, a premier hostel located in Colombo, Sri Lanka, operated by Backpack Forty Four (Pvt) Ltd. Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our services, both locally and globally.
1. Information We Collect
Personal Information: When you make a reservation, check-in, or contact us, we may collect personal information such as your name, email address, phone number, and payment details. For international guests, we may also collect passport information.
Usage Data: We gather data on how you use our website and services. This includes your IP address, browser type, access times, and pages you have visited.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our website. Cookies help us understand how you use our site and allow us to provide a more personalized experience.
2. How We Use Your Information
Reservation Management: We use your personal information to process and manage your reservations, including sending booking confirmations and check-in instructions.
Customer Service: Your information helps us respond to inquiries, provide customer support, and address any issues you may have.
Communication: We may use your contact details to send updates, promotions, and newsletters about our services, but only if you have opted in to receive such communications.
Improvement of Services: Your data helps us analyze and improve our services and website functionality to better meet your needs.
3. Sharing Your Information
Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, or providing customer support. These providers are contractually obligated to handle your information securely and only use it for the purposes we specify.
Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the transaction.
4. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
5. Your Rights
Access and Correction: You have the right to access and update your personal information. You may request a copy of the information we hold about you or correct any inaccuracies.
Opt-Out: You can opt out of receiving promotional communications from us at any time by following the unsubscribe instructions provided in the communication.
Data Deletion: You may request the deletion of your personal information, subject to our legal obligations and the necessity of retaining certain data for business purposes.
6. International Transfers
As we operate globally, your information may be transferred to and processed in countries outside of Sri Lanka. We take steps to ensure that your information is handled in accordance with this Privacy Policy, regardless of the location of processing.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we will notify you of significant updates.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Backpack Forty Four (Pvt) Ltd
Seconds Colombo, No. 44 Kirulapone Ave
Colombo 05, Sri Lanka
Email: [email protected]
Phone: +94-77-878-5871
Thank you for choosing Seconds Colombo. We value your trust and are committed to protecting your privacy.
